Terms and Conditions.
We want you to have all the information you’ll need at your fingertips.
All our prices include next day delivery to UK mainland addresses. When placing your order, you need to make payment straight away. You can do this either by debit, credit card or Sage Pay. Your payment will be debited from your account when your order is placed.
We want you to enjoy your mattress right away. Next day delivery is included in the price of your mattress. The price you see is the price you pay.
We will deliver your goods to the front door of the address you provide when you place your online order. If you decide you want the delivery to arrive at a different address, you’ll need to get in touch in advance, either by phone or email.
Once your mattress has been delivered to the agreed address – the one you entered online, or a replacement agreed in writing – then the goods will be deemed to have been delivered. This means we are not liable to you for non-delivery of those goods. We don’t have to satisfy ourselves that the person who accepts delivery at that address is you, or someone authorised by you to accept the delivery on your behalf.
Our courier partner will deliver your mattress to the inside of your doorstep at ground level. Like us, they won’t be liable for any damage that occurs if they carry your goods somewhere else. This includes damage to fixtures and fittings, plasterwork, brickwork.
We think you’ll be delighted with your brighter mattress. But if for some reason you’re not completely happy, we offer a 100 night trial on our mattresses, which means you have 100 nights from delivery to request a refund. After this we won’t be able to take the mattress back or offer you a refund. You can get in touch to end the trial at any point during this 100 days. Your refund will be processed once the mattress is collected by our courier partner. If you do change your mind about your brighter mattress after delivery, we’ll collect it for a small recycling charge of £50. You’ll need to package it and help us in its collection - from the front door on the ground level. We reserve the right to refuse the 100 night trial to anyone associated with another mattress manufacturer/brand.
If you decide you don’t want your brighter mattress, and inform us of this within 100 days of delivery, your consumer rights entitle you to a full refund of the mattress - minus a small collection charge. After you notify us of this, we’ll get in touch to arrange your collection. We’ll pay your refund as soon as we’ve collected your mattress. This only applies to UK addresses. If you live outside the UK, you are entitled to a 100 day trial and refund, but returning the mattress to us is your responsibility.
We’re very proud of our products and offer a 10 year guarantee on every mattress. This starts the day you take delivery, and ends 10 years from that day. The guarantee is operated by: The Brighter Mattress Co Ltd
The 10 year guarantee is separate to your statutory rights and has its own specific terms and conditions outlined below: (Please note that it only covers defects in workmanship and materials for normal domestic use. If your mattress has been used by a business, for instance a hotel or bed and breakfast, the guarantee no longer applies). If your mattress has deteriorated and acquired a clearly visible indentation, or it’s sagging by one inch or more. Your mattress should always be supported by a suitable bed frame, and used in a normal way. This doesn’t count if this has been caused by not having appropriate support under the mattress. If the foam material begins to split or crack out of a visible flaw. Again this only counts if the mattress has been handled properly and undergone normal domestic use. If there’s a manufacturing defect in the zip on your mattress cover.
A number of things aren’t covered by your guarantee. They are: Your preference about comfort. A normal increase in softness of your mattress, which doesn’t affect its overall pressure-relieving qualities. Using your mattress in abnormal non-domestic settings. Actual physical damage to any part of your mattress caused by you. A brighter mattress sold to you by someone else or second-hand. Any use that isn’t deemed ‘normal’ (our mattresses are designed for sleeping on, not jumping on)
If you think your mattress has a defect that is covered by our guarantee, you need to request a return in writing along with proof of purchased, so we can check the original date of delivery, and a description of the defect. You should include any evidence, such as photos. We will arrange collection and cover the cost. Once we receive everything, we’ll take a close look at your mattress and decide if it is covered at our discretion. If your claim is valid, we will send you a new mattress of the same type and cover delivery costs to your UK address. (If you want it replaced with a more expensive mattress, contact us in advance and we will arrange for you to pay the difference in price between the two, as well as the shipping costs.) If you don’t have a valid claim, we will dispose of the mattress and charge you a £100.00 fee for the collection and disposal. This will be deducted from your refund.
If we replace or repair your mattress, it is subject to the original guarantee which ends 10 years after the original delivery (and not 10 years after the replacement or repaired mattress is delivered). If you upgrade your mattress, you’ll get a brand new guarantee lasting 10 years from the date of delivery for your upgrade.
To abide by the law much of the communication we have with you needs to be done in writing. Using and placing orders on our website mean you are accepting most of that written communication to be electronic. In contractual terms, you agree for everything to be done electronically in accordance with the law.
It is possible that something will happen that is outside our reasonable control – known as a Force Majeure Event. If this should happen, we will not be held liable or responsible for any failure to perform, or delay the performance of, our contractual obligations. Our performance of the contract will be postponed for as long as the Force Majeure Event continues, but we will do whatever we can within reason to bring the Force Majeure Event to a close or to find a solution that allows us to fulfil our contractual obligation before it ends.
We have the right to make changes to these terms and conditions, but you will be subject to them as they stand at the time you place your order. However, if the changes are required by law or governmental authority or if we notify you of them prior to sending you the Delivery Confirmation this won’t be the case. If this happens we have the right to assume you accept the change, and will do this unless you tell us anything to the contrary within seven working days of receiving your mattress).
When you place your order with us you’ll need to give us some personal information. Rest assured that it will be kept safe and sound at all times. You can update your personal information at any point. At times we may feel that it’s appropriate to share certain marketing messages with you, but you can opt out at any point by emailing us. All contracts concerning the goods you purchase from us on our website will be governed by English law. If a dispute should arise from the contract, then it will be subject to the non-exclusive jurisdiction of the courts of the UK.
brighter. is the trading name of The Brighter Mattress Co Ltd. We’re registered in England at Unit 2 Hurricane Drive, Liverpool, United Kingdom, L24 8RL , and our company number is 10022417.